Managed IT services & AMC contracts
Predictable support for your computers, network, POS hardware and servers, with clear response times and regular maintenance.
Problems I'm usually called in to solve
“We call whoever answers.”
No contract, so every fix is ad hoc and priced on the day.
“The same problem keeps coming back.”
Faults are patched, not solved.
“Nobody watches the backups.”
Failures go unnoticed until data is needed.
“The AMC covers less than we thought.”
Scope and response times were never written clearly.
Benefits of consulting with me
A clear SLA
Response and resolution times defined by priority.
Preventive maintenance
Scheduled checks on PCs, network, printers and POS hardware.
Monitoring
Servers, backups and connectivity watched, with alerts.
Monthly reporting
Tickets, trends and recommendations in one short report.
Questions clients ask
What should an IT AMC include?
At minimum: covered devices, support hours, response times by priority, preventive maintenance frequency, exclusions, spare-part terms and reporting. I help draft or review the scope before you sign.
Do you provide the technicians?
On-site and remote support is delivered by vetted partner technicians; I define the service, manage the contract and review performance.
Written by Manoj Varghese, IT consultant in Riyadh with 20+ years in ERP, POS and business software projects across Saudi Arabia and the GCC.
Discuss your IT or software requirement
Tell me about your project. I'll suggest a practical first step.